Information We May Collect
The information collected by EclBetAU may depend on how you use the platform and which account features or services you access.
This may include information you provide directly, information generated through account activity and certain technical information related to website use.
| Information Type | Examples |
|---|---|
| Account Information | Name, registered contact information, username and account details. |
| Verification Information | Information or documents requested to verify identity or account ownership. |
| Transaction Information | Deposit, withdrawal and payment-related records associated with the account. |
| Platform Activity | Account actions, game activity, support interactions and other platform usage information. |
| Technical Information | Device, browser, network and website interaction information where applicable. |
How Personal Information May Be Used
Personal information may be used for legitimate platform and account-related purposes.
Account Operation
To create, maintain and manage an EclBetAU account.
Verification
To confirm identity, account ownership or other required account information.
Payments
To process and review payment-related activity associated with the account.
Security
To help identify unusual activity, misuse or security concerns.
Customer Support
To respond to account, payment and platform-related support requests.
Platform Improvement
To understand platform performance and improve functionality and user experience.
Identity & Verification Information
EclBetAU may request verification information where required for account security, payment processing, eligibility checks or other legitimate account purposes.
Verification information should only be submitted through official EclBetAU account or support channels.
Payment & Transaction Information
Payment-related information may be processed when users make deposits, withdrawals or other supported transactions.
Depending on the payment method, some transaction processing may also involve external payment providers or financial service partners.
Protecting Personal Information
Reasonable security measures may be used to help protect personal information from unauthorised access, loss, misuse or disclosure.
Users also play an important role in protecting their accounts.
Protect Your Password
Keep your login information private and avoid sharing it with other people.
Use Official Channels
Submit personal or verification information only through official EclBetAU channels.
Review Account Activity
Contact support if you notice activity you do not recognise.
Secure Shared Devices
Log out when using a shared or public device.
How Long Information May Be Retained
Personal information may be retained for as long as reasonably necessary for account operation, security, transaction records, dispute handling, legal requirements or other legitimate business purposes.
Retention periods can vary depending on the type of information and the reason it is required.
Marketing Communications
Where permitted and where the relevant communication preferences allow it, EclBetAU may send information about platform updates, promotions or other relevant offers.
Users should be provided with an appropriate way to manage or opt out of eligible marketing communications.
Access, Correction & Privacy Requests
Depending on applicable privacy requirements, users may have rights relating to the personal information associated with their account.
These may include requesting access to certain information, asking for inaccurate information to be corrected or submitting other privacy-related requests.
Identity verification may be required before certain privacy requests can be completed.
Information Relating to Minors
EclBetAU is not intended for individuals who do not meet the applicable minimum legal age requirements for gambling.
Adults should take reasonable steps to prevent minors from accessing gambling accounts, stored payment information or personal account credentials.
Third-Party Websites & Services
EclBetAU may include links to external websites, payment providers, game providers or other third-party services.
Those third parties may operate under their own privacy policies and information-handling practices.
Users should review the privacy information of third-party services where relevant.
Changes to This Privacy Policy
This Privacy Policy may be updated when platform processes, technologies, services or applicable privacy requirements change.
The current version displayed on this page should be reviewed periodically.
Privacy Questions
If you have a question about personal information, account data or this Privacy Policy, use the official EclBetAU support channel.
Visit EclBetAU Help Centre →